Welcome to Westside Medical Centre
When using Medicine Management online (ordering prescriptions)/prescription queries) please do not leave other messages regarding appointments, change of address or messages for clinicians with your request for medication - this is just for medication requests/queries only, nothing else.
You can send an online message into surgery for a clinician but for appointments you need to look online for availability or telephone surgery and for change of address you will need to complete the form online or in surgery.
ADVANCED NURSE PRACTITIONERS (ANPs)
ANPs are nurses with a depth of post-regsistration experience and have achieved a Masters qualification in Advanced Clinical Practice.
They can act as a patient's primary healthcare provider.
Advanced practice is a level of practice, rather than a type or speciality of practice. Advanced Nurse Practitioners are assessed as competent in practice, using expert knowledge and skills. They have the freedom and authority to act, making autonomous decisions in the assessment, diagnosis and treatment of patients.
What does this mean for me as a patient?
Our ANPs can assess, diagnose, plan and manage your care with you by history taking, physical examination and the ordering and interpretation of diagnostic tests.
They can also prescribe and review your medication. They can make onward referrals and provide appropriate treatment for their patients.
They are a trusted and recognised source of experience for the practice team.
You may be offered an appointment with an ANP instead of with one of the GPs if you have an urgent problem, need help with long term conditions or wish to discuss any aspect of your care.
If you need a home visit, you may have an ANP come to see you instead of a GP.
A refusal to see an ANP may mean a delay in treating or managing your condition.
Why do receptionists ask me questions?
Our Reception team at Westside will be asking you, the patients, a brief description as to why you need to be seen. This is so we can ensure you are seen by the relevant clinician at the surgery. This will reduce the amount of times you contact or visit the surgery and ensure you are seen by the correct clinician in the first instance.
Get Well, Keep Well!
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and well being whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
How to get to Westside Medical Centre:
Our practice is situated on Corporation Street. It is only accessible from the gyratory end and the turning into West Leys is before the MorganEst building. It has a car park for patient use that can be accessed at the back of the building, via West Leys. Our practice is on the left-hand side of the building if you enter from Corporation Street, on the right hand if you enter from the car park. We occupy the ground and first floor of the building.
The surgery building is fully compliant with the Disability Discrimination Act.
GP Training Practice
This practice has been accredited to train doctors intending to become general practitioners. Sometimes the doctor may wish to video record his or her consultations, and in this case your permission will always be requested beforehand.
Further information about training in this practice is available from reception.
Recent CQC Report Results
View our most recent Inspection Report
Want to help improve your surgery? Want to voice your opinions?
Then join Westside Patient Group!
Our Patient Participation Group is made up of patients and practice staff who meet bi-monthly. The group is designed so that patients can voice their opinions, both positive and negative, communicating with staff so that we can improve our services to suit patient needs.
The group is open for anyone to attend, even carers of patients who may not be patients of Westside thesmselves!
Can't attend the meetings?
If you cannot make the meeting dates but wish to voice your opinion or give suggestions, here are some alternative ways you can help us out:
- Email us! Email email@example.com and our PPG representative, Sue, will get back to you and your comments will be discussed and addressed in the following meeting. PLEASE DO NOT USE THIS EMAIL FOR PERSONAL MEDICAL QUESTIONS/EMAILS AS THE PPG HAVE ACCESS TO THIS EMAIL ADDRESS.
- Alternatively, you can give your opinions in writing either via post or hand it in to reception. Either way, it will be passed on to the PPG so that feedback is given.
New ideas and suggestions are always welcome!
If you would like to participate in this group, please contact the surgery!
If you would like further information about the PPG:
- See our waiting room noticeboard
- Email us
- Pick up a leaflet from reception
- Or speak to a member of staff
We are all very happy to help and believe that patients feedback is integral to improving our patient services.
(Site updated 30/07/2019)