Welcome to Westside Medical Centre
TELEPHONE TRIAGE AND ON THE DAY APPOINTMENTS
As a practice we operate an on the day appointment system that is accessed through our telephone triage system.
These appointments can be accessed twice a day from 08.30am and 14.00pm Monday to Friday.
On the day appointments are for patients that have an urgent health problem and need to speak to a clinician. This will be with either a GP or ANP who will then make a clinical decision if an appointment will be offered or if it can be dealt with over the telephne and advise given.
Our reception staff will need to ask a few questions about your problem, in confidence, to ensure that you speak witht he right clinician.
It is important that you stay by your telephone and keep the line free until you have been called back.
If your problem is not urgent for that day and can wait then you will not be put on for a telephone call back.
Telephone triage is NOT for sick note requests.
WHY HAVE YOUR FLU VACCINE AT YOUR SURGERY?
* We offer a setting where we can check your medical records and make sure you get the most suitable vaccine.
* We can offer protection for those who may be forgetful by reducing the risk of duplication in vaccines being administered.
* We offer a fast, efficient and friendly flu clinic service with your local surgery team (and we really enjoy our walk-in flu sessions, it gives us a nice break fom our 'normal' work)
* We can ensure continuity of care for our patients and carers (we know you already)
* We have already ordered a flu vaccination for all eligible patients registered with us. We have to do this and assure NHS England we have enough vaccines for everyone. We have to buy the vaccines for you and we can only return limited numbers that go unused, and the rest have to be paid for by the surgery.
Please book your vaccination with us, YOUR local GP surgery, we have bought your vaccine and want to protect you.
ADVANCED NURSE PRACTITIONERS (ANPs)
ANPs are nurses with a depth of post-regsistration experience and have achieved a Masters qualification in Advanced Clinical Practice.
They can act as a patient's primary healthcare provider.
Advanced practice is a level of practice, rather than a type or speciality of practice. Advanced Nurse Practitioners are assessed as competent in practice, using expert knowledge and skills. They have the freedom and authority to act, making autonomous decisions in the assessment, diagnosis and treatment of patients.
SEEING AN ANP - WHAT DOES THIS MEAN TO ME AS A PATIENT?
Our ANPs can assess, diagnose, plan and manage your care with you by history taking, physical examination and the ordering and interpretation of diagnostic tests.They can also prescribe and review your medication. They can make onward referrals and provide appropriate treatment for their patients. They are a trusted and recognised source of experience for the practice team.You may be offered an appointment with an ANP instead of with one of the GPs if you have an urgent problem, need help with long term conditions or wish to discuss any aspect of your care.If you need a home visit, you may have an ANP come to see you instead of a GP. A refusal to see an ANP may mean a delay in treating or managing your condition.
Why do receptionists ask me questions?
Our Reception team at Westside will be asking you, the patients, a brief description as to why you need to be seen. This is so we can ensure you are seen by the relevant clinician at the surgery. This will reduce the amount of times you contact or visit the surgery and ensure you are seen by the correct clinician in the first instance.
Get Well, Keep Well!
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and well being whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
How to get to Westside Medical Centre:
Our practice is situated on Corporation Street. It is only accessible from the gyratory end and the turning into West Leys is before the MorganEst building. It has a car park for patient use that can be accessed at the back of the building, via West Leys. Our practice is on the left-hand side of the building if you enter from Corporation Street, on the right hand if you enter from the car park. We occupy the ground and first floor of the building.
The surgery building is fully compliant with the Disability Discrimination Act.
GP Training Practice
This practice has been accredited to train doctors intending to become general practitioners. Sometimes the doctor may wish to video record his or her consultations, and in this case your permission will always be requested beforehand.
Further information about training in this practice is available from reception.
Recent CQC Report Results
View our most recent Inspection Report
Want to help improve your surgery? Want to voice your opinions?
Then join Westside Patient Participation Group (PPG)!
The date of the next PPG meeting is Monday 20th January 2020.
Our Patient Participation Group is made up of patients and practice staff who meet bi-monthly. The group is designed so that patients can voice their opinions, both positive and negative, communicating with staff so that we can improve our services to suit patient needs.
The group is open for anyone to attend, even carers of patients who may not be patients of Westside thesmselves!
Can't attend the meetings?
If you cannot make the meeting dates but wish to voice your opinion or give suggestions, here are some alternative ways you can help us out:
- Email us! Email email@example.com and our PPG representative, Sue, will get back to you and your comments will be discussed and addressed in the following meeting. PLEASE DO NOT USE THIS EMAIL FOR PERSONAL MEDICAL QUESTIONS/EMAILS AS THE PPG HAVE ACCESS TO THIS EMAIL ADDRESS.
- Alternatively, you can give your opinions in writing either via post or hand it in to reception. Either way, it will be passed on to the PPG so that feedback is given.
New ideas and suggestions are always welcome!
If you would like to participate in this group, please contact the surgery and ask for Sam!
We are all very happy to help and believe that patients feedback is integral to improving our patient services.
(Site updated 21/01/2020)